1. Subscription Services
1.1 Cancellation. You may cancel your subscription at any time by sending a written notice to admin@lonetools.com. Cancellation will be effective at the end of your current billing cycle.
1.2 Refund Policy. We offer a 14-day money-back guarantee for all new subscriptions. If you are not satisfied with our service, you may request a full refund within 14 days of your initial subscription date.
1.3 Fair Usage Policy. To prevent abuse, we reserve the right to decline a refund if we detect significant usage of the service (e.g., processing more than 50 images or consuming substantial compute credits) prior to the refund request. This helps us protect our system from exploitation while ensuring genuine customers can try our service risk-free.
1.4 Trial Periods. Some of our subscription services may offer free trial periods. The specific duration and terms of any trial period will be clearly communicated at the time of sign-up. Please be aware that upon the expiration of the trial period, your subscription may automatically convert into a paid subscription unless you cancel before the trial period ends.
1.5 Subscription Tiers and Pricing. We offer various subscription tiers for our services, each with different features and pricing structures. Details regarding the available tiers and their respective pricing can be found on our pricing page. We reserve the right to modify the pricing of our subscriptions at any time, with such changes taking effect from the next billing cycle. You will be notified in advance of any price changes.
1.6 Usage-Based Subscriptions. Certain subscriptions operate on a usage-based model and utilize a credit system. The method of credit calculation and consumption will be explained within the specific product information.
2. One-Time Purchases
2.1 Refund Policy. We offer a 14-day money-back guarantee for one-time purchases. If you are not satisfied with the product, you may request a full refund within 14 days of the purchase date, subject to the Fair Usage Policy described in section 1.3.
2.2 Product Variations. The specific features and license terms (e.g., lifetime or limited duration) of our one-time purchase products may vary depending on the individual product. Please refer to the detailed product information for specific details regarding each offering.
3. Exceptional Circumstances
Refund requests submitted after the 14-day guarantee period may be considered at our sole discretion under exceptional circumstances. We will evaluate such requests on a case-by-case basis.
4. Company Closure
In the unlikely event that Lonetools ceases operations, your access to our services and your data may be terminated. We strongly recommend that you maintain regular backups of any important data stored within our products.
5. Contact Us
If you have any questions or require assistance regarding cancellations or our refund policy, please contact us at admin@lonetools.com.
Please note that this Cancellation & Refund Policy is subject to change at any time without prior notice. It is your responsibility to review this policy periodically for any updates or modifications.